Description We are looking for a Business Analyst to join a team in Houston, Texas, in a contract-to-permanent position. This role is suited for someone who can translate operational needs into clear business solutions while supporting customer service-focused environments. The ideal candidate will work closely with stakeholders to evaluate processes, review documentation, and contribute within an Agile Scrum setting.

Responsibilities:
• Gather business needs from stakeholders and convert them into clear, actionable requirements for project teams.
• Analyze current workflows within call center and customer service operations to identify process gaps and improvement opportunities.
• Review business and technical documents for accuracy, completeness, and alignment with project objectives.
• Partner with cross-functional teams to support backlog refinement, sprint planning, and other Agile Scrum activities.
• Perform gap analysis to compare existing processes again...