**Job Description:**
**Job Summary**

**THIS IS A HYBRID POSITION, ONSITE PRESENCE REQUIRED IN ANY OF THE FOLLOWING LOCATIONS:**

+ **Deerfield Support Center – Deerfield, IL**

+ **Miramar Contact Center – Miramar, FL**

+ **Orlando Contact Center – Orlando, FL**

+ **Chandler Contact Center – Chandler, AZ**

The Business Analyst supports operational teams by translating performance data, business workflows, and customer experience signals into clear requirements, actionable insights, and measurable improvements. While the role title does not reference contact centers, a significant portion of the work supports customer support and contact center operations, including analysis of performance drivers such as Average Handle Time (AHT), After Call Work (ACW), volume, productivity, and workflow efficiency.

This role is responsible for creating and delivering Voice of the Customer (VOC) reporting and insights for business lead...