The Business Analyst acts as a bridge between business needs and technology solutions, ensuring processes and requirements align with organizational objectives. This role involves analysing business processes, identifying areas for improvement, gathering requirements, and supporting implementation of improvements. Additionally, the BA provides PMO-aligned support by facilitating documentation of policies and SOPs using approved templates, ensuring alignment with business requirements.

Responsibilities

• Conduct thorough analysis of current business processes and identify areas for improvement.
• Analyse data to assess trends, identify risks, and support decision-making.
• Collaborate with stakeholders to gather, validate, and document business requirements.
• Develop and maintain detailed process maps, workflows, and documentation using standards such as BPMN 2.0.
• Perform gap analysis between current processes and desired ou...