Job Summary

We are seeking an experienced IT Business Analyst with a strong mix of technical, business, and airline domain expertise to analyze, optimize, and implement eCommerce solutions effectively. The ideal candidate will have experience in requirement gathering, stakeholder management, mobile app analytics, and API integration within the airline industry. 

Must-Have Skills (Mandatory)

 Business Analysis & Functional Expertise: 

- Requirement Gathering & Documentation – Conduct stakeholder meetings and write Business Requirement Documents (BRD) and Functional Specification Documents (FSD). 

- User Journey Mapping – Define personas, user flows, and use cases to enhance customer experience. 

- Stakeholder Management – Engage with marketing, IT, customer service, and operations teams. 

- Gap Analysis & Impact Assessment – Identify system deficiencies and recommend im...