Job Summary

To conduct research and analysis for 311 Toronto, identify a range of feasible options for operations, policies, technology, information systems and management practices and to assess the implications and viability of each option and recommending changes to improve service delivery.

Major Responsibilities

• Implements detailed plans and recommends policies/procedures regarding program specific requirements.
• Conducts research into assigned area ensuring that such research takes into account developments within the field, corporate policies and practices, legislation and initiatives by other levels of government.
• Provides input into and administers assigned budget, ensuring that expenditures are controlled and maintained within approved budget limitations.
• Provides leadership on the implementation of 311 initiatives.
• Develops options for policies, procedures, business process reviews, management practices, ...