Respond to and resolve telephone and email enquiries in a timely, professional, and customer‑focused manner, escalating more complex issues when necessary.
Assist with planning, coordination, and delivery of projects, supporting timelines, documentation, and tracking progress against key milestones.
Act as a point of contact for technicians working in the field, responding to enquiries, providing guidance, and ensuring accurate communication between field staff and office‑based teams.
Maintain and distribute communications to schools, ensuring information is accurate, clear, and issued in a timely manner, and updating stakeholders on relevant service changes, schedules, or project updates.
Support the maintenance and updating of records, databases, and systems to ensure information is accurate, current, and compliant with organisational standards.
Assist in preparing reports, summaries, and basic d...