Summary

The purpose of this role is to provide a high level of customer service by acting as a liaison between consumers and the business, ensuring
that all customers received outstanding service. The Customer service consultant is in-charge of addressing issues, complaints, and inquiries and resolves it in a timely manner. Customer concerns may be involved but are not limited to telephone service, wireless mobile, broadband internet connectivity, billing issues, technical support, provisioning and activation, basic sales new sign up and recontract, termination of the service and queries regarding telecommunications products and services.

Responsibilities