JOB SUMMARY
Direct customer service and sales to existing MLI customers through relationship building. Customer leads will be provided by
company.
KEY RESPONSIBILITIES
Drive Revenue through Cross sell / Up sell
 Focus on cross-sell & up-sell opportunity in every lead allocated from HO team
 Drive productivity measures like lead to conversion ratio.
 Exceed month on month revenue target & collection target
 Competition Analysis for giving professional advice to customer
 Fix self-appointments every day from the given customer database as per the campaign
Customer Service/Retention through relationship management
 Timely & effectively resolve service requests of customers.
 Drive renewal collection on allocated base.
 Ensure retention of his/her allocated” Book of Relations” (existing customer database).
 Establishing and strengthening relationship with the allocated customer base.
 Identify financial goals of custome...