About the role

As a Branch Quality Assurance Officer, you will be responsible for monitoring and ensuring that branches and BBOG Support units are compliant with the bank’s established policies and procedures, internal controls, and other regulatory agencies. You will report/Investigate any internal and external frauds and major operational lapses to the proper channels for immediate action. You will coach, train, and mentor branches to develop/enhance their technical skills and competence to effectively discharge their duties.

How you'll contribute

• Conducts technical interviews with new applicants applying for operations function in the Branch using the competency-based approach and other tools like a technical interview guide to determine if the candidate is fit for the position he or she is applying
• Coach, trains, mentors, and guides Branch personnel during Branch visits To enhance their ...