To effectively manage the Branch to deliver sales and budget targets, offer high level of customer service, and create a challenging and healthy environment where staff can develop. This includes ensuring branch is fully compliant with operations and credit.

Ensure adequate staffing of each department within the branch

Manage selection of branch sales staff

Complete appraisal forms and collect input from the segment area manager and send completed form to AM to handover to HR.

Be visible to customers and staff.

Ensures that the branch is running smoothly and effectively

Maintain high level of customer service and handle customer complaints with TAT.

Implement transformation initiatives as part of the LEAP program (e.g., Customer programs, new roles)

Implement Consumer Banking sales initiatives ...