Lead and manage the daily operations of the clubhouse, ensuring all facilities (e.g., gym, swimming pool, restaurant, function rooms, and recreational areas) are well-maintained and fully operational. Develop and implement standard operating procedures (SOPs) for smooth workflow and service delivery. Monitor clubhouse cleanliness, safety, and functionality through regular inspections.
Recruit, train, and supervise clubhouse staff, including admin executives, service crew, and maintenance team. Delegate tasks effectively and ensure each department meets performance standards. Conduct performance reviews and provide coaching or disciplinary actions as needed. Foster a positive, service-oriented work culture.
Build strong relationships with members to understand and fulfill their needs. Handle escalated complaints or special requests professionally and efficiently. Oversee the membership experience from onboarding to retention. Monitor service feedback and imple...