The Branch Manager is the primary point of contact for customers within the assigned service area, overseeing a team that includes Radio Frequency (RF) Technicians, administrative staff, and other support personnel. This role ensures the service center operates efficiently, meeting response time goals and delivering exceptional quality for both on-demand and contract services. The position involves monitoring workflow processes, implementing improvements to boost productivity, and fostering a customer-first culture. The Brand Manager is expected to work independently and proactively, with minimal supervision. Key Responsibilities Lead, mentor, and develop team members to achieve operational and service excellence. Oversee service center operations to ensure efficiency, adherence to timelines, and quality standards. Build and strengthen relationships with customers, maintaining and expanding the client base. Manage sales activities within the assigned area. Monitor and achieve profit an...