Operational Management: Supervise day-to-day operations of the branch, including parcel sorting, loading, and delivery schedules. Monitor operational metrics such as delivery times, vehicle utilization, and customer satisfaction.Staff Management: Recruit, train, and motivate branch staff, including drivers, operation staff, and administrative staff. Conduct regular performance evaluations, provide feedback, and implement training programs to enhance productivity and efficiency. Foster a positive work environment conducive to teamwork and high morale.Customer Service: Address customer inquiries, concerns, and complaints promptly and professionally. Develop and maintain strong relationships with key clients and partners. Implement strategies to enhance customer satisfaction and loyalty.Financial Management: Develop and manage the branch budget, ensuring cost-effectiveness and profitability. Monitor revenue streams, expenses, and financial performance against targets. Identify opportuniti...