Works with the Market Manager to execute the market strategy, interpreting the strategy for the mix of employees on the team; and developing customer service procedures and performance measures. Uses those measures to provide feedback and critique own performance. Leads the team with lobby engagement behavior, customer-focused service, focus on market strategy, personification of brand and its extension, teamwork, reasoned thinking, thoughtful decision making, perseverance and efficiency. Involves and engages team members to learn from each other, customer interaction, business unit experts brought in to provide services for or to educate customers. Teaches staff about providing the best customer experience for all segments. Identifies and resolves or escalates customer situations.
Personally (or through Assistant Manager if any) meets regularly with each team member from hire or...