About the Role

A well-established optical and hearing care provider is seeking an experienced Branch Manager to lead the successful operation of a busy branch. This role involves inspiring and developing a dedicated team to deliver outstanding customer service while driving business performance and maintaining high professional and clinical standards. The Branch Manager will play a key role in creating a customer-focused environment that supports both commercial success and exceptional patient care.

Responsibilities

• Lead, motivate, and develop the branch team to consistently deliver outstanding customer service
• Manage all aspects of branch operations, including achieving sales targets and driving business growth
• Oversee staff training, coaching, and performance management
• Ensure every customer receives expert advice and high-quality eye and hearing care
• Manage stock control, compliance, and day-to-day operational e...