Position Overview
TTI, Inc., is in search of a Customer Service Coordinator I for our Global Resource Center located in Guadalajara, Mexico. This role provides support to various internal stakeholders based on established activities. This role will directly support our North America branch team. Bilingual in Spanish & English is required.
What our Customer Service Coordinator do:
Verify and expedite customer orders to ensure accuracy and secure on-time delivery by coordinating the special request with the Branch Coordination group.Provide information to the customer regarding order status by answering inquiries by phone and email by looking up the inquiries in the sales database.Coordinate issue resolution by working with the Sales Representative and the Customer to ensure a smooth sale to shipping process.Collaborates and develop an effective and efficient remote work communication with the Branch.Participate in all requ...