Flexible Work, Better Balance
About the role
As the Customer Success Associate you will be responsible for providing client‑centric and customer‑focused support with a specific focus on providing world‑class support services to a leading betting operator with a commitment to improving the customer‑service experience. As a Customer Success Agent you may also be requested to reach out to customers based on guidelines and provide feedback to SportyBet in order to continuously improve our products. Client satisfaction is a top priority at Sporty.
The primary purpose of the Customer Success Agent is to resolve customer issues on First Time Resolution/First Call Resolution (FTR/FCR) basis, educate customers on the company’s products and services, provide product feedback, ensure that customers are fully satisfied and happy to continue using the company’s products and services while actively promoting the brand and acti...