Key Responsibilities

• Facilitate new hire, product, process, and refresher training programs.
• Develop and update training materials, job aids, and learning resources.
• Conduct training needs analysis and identify performance gaps.
• Assess trainee performance through evaluations, nesting support, and certification activities.
• Partner with Operations, Quality, and Leadership teams to drive performance improvement.
• Monitor training effectiveness and recommend learning interventions.
• Prepare training reports, completion metrics, and stakeholder updates.
• Support client training requirements and process transitions.

Qualifications

• Mandatory: Prior experience supporting the Expedia account/program.
• At least 2 years of Trainer experience in a BPO environment.
• Preferably with GDS and Expedia Back...