NTT DATA seeks a BPO Team Lead to join our team in Quezon City, National Capital Region (PH-00), Philippines.

Position Overview

The Team Leader – Financial Account is responsible for managing, coaching, and developing a team of customer service or back‑office associates handling financial products or services (e.g., banking, payments, lending, collections, insurance). The role ensures the team meets performance targets for accuracy, compliance, quality, productivity, and customer satisfaction while maintaining strict adherence to financial regulations and security standards.

Responsibilities

• Demonstrate exceptional client service skills and leadership capabilities.
• Apply comprehensive knowledge and understanding of project management principles and methodologies.
• Utilize solid analytical and problem‑solving skills to address challenges effectively.
• Make quick decisions and implement action items with agility ...