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NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a BPO Senior Manager to join our team in Dubai, Dubayy (AE-DU), United Arab Emirates (AE).

BPO Senior Manager (Hybrid)
Dubai, United Arab Emirates
Competitive Salary & Benefits

The Senior Manager – Operations is responsible for leading end-to-end service delivery within a BPO environment, ensuring operational excellence, efficiency, and alignment with client and business objectives. This role focuses on performance management, data-driven decision-making, process optimization, and building high-performing teams.

• Oversee daily operations to ensure achievement of SLAs, productivity, quality, and customer satisfaction targets.
• Ma...