Position Overview
Job Openings BPO Senior Consultant - Solution Design (Taguig)
About the job BPO Senior Consultant - Solution Design (Taguig)
About the Position: Senior Consultant - Solution Design (Taguig) | Onsite
- HMO coverage for the employee and two dependents (from Day 1)
- Quarterly performance bonuses
- Excellent opportunities for career growth and exposure to multiple accounts
Requirements
- Minimum of 8 years experience in BPO/BPM industries, with at least some managerial experience in customer service operations.
- Prior experience in solution design is preferred.
- Knowledgeable about contact center operations, including RFP processes and bid management.
- Willing to work onsite at BGC Taguig.
Responsibilities
- Client Engagement: Develop tailored solutions to suit client needs and facilitate client interaction sessions.
- Market and Competitor Analysis: Collect, an...