Responsibilities:

• Manage large amounts of inbound and outbound calls in a timely manner

• Follow communication “scripts” when handling different topics

• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives

• Seize opportunities to upsell products when they arise

• Build sustainable relationships and engage customers by taking the extra mile

• Keep records of all conversations in our call center database in a comprehensible way

• Frequently attend educational seminars to improve knowledge and performance level

• Meet personal/team qualitative and quantitative targets

Requirements :

• Freshers or Previous experience in a BPO Executive role.

• French Language Expertise level B2 and above.

• Track record of over-achieving quota

• Strong phone and verbal communication skills along wi...