JOB OVERVIEW:

Welcome guests to restaurant, seat them, and accept payment when they are done.

DUTIES AND RESPONSIBILITIES:

· Greet guests in a prompt and courteous manner; seat guests ensuring a balanced workload among servers. Maintain accurate waiting list as needed. Alert guests when table is available.

· Receive payments and process transactions according to established policies and procedures; give correct change; balance cash drawer at close of shift; complete all opening/closing paperwork; document voids on void balance sheet.

· Promote teamwork and quality service through daily communication and coordination with other departments.

· May process take-out orders; may answer room service phone and process room service orders; practice up-selling techniques.

· May routinely clear and reset tables and assist with opening tasks such as assigning stations to servers.

· May be asked to handle guest complaints and ...