Flexible Work, Better Balance
GENERAL ROLE
This position is responsible for all BOH (Back of House) management including consistent excellence of all customer services (Aftersales, Customer Requests, Reservations), till control procedures and oversees the stock management processes. He/She supports the store Management in the general administration of the back of house activities and processes to ensure smooth functioning and facilitate day-to-day operations.
매장내모든BOH (Back of House)를관리하는포지션으로고객서비스(After Sales, 고객요청, 예약)의일관된서비스엑설런스, 결제관련절차및프로세스, 그리고재고관리전반이원활하게운영될수있도록합니다. 매장이원활하게운영될수있도록모든BOH 업무와프로세스를관리하고지원합니다.
MAJOR RESPONSIBILITIES
Back Office Customer Service Management 백오피스고객서비스관리
Management and follow-up of Customer Services 고객서비스후속조치및관리
Contribute to your team’s effort in managing services to customers (customer contact and complaints handling, follow-up in relevant store IT tools, 백오피스고객서비스관련팀관리및지원 (고객연락, 컴플레인핸들링, 고객서비스와관련된 IT...