At BMW Maidenhead & MINI Slough, we are passionate about delivering an exceptional customer experience at every stage of the ownership journey. We are now looking for a professional, organised and customer-focused Customer Contact Advisor to join our Aftersales team.
 
This is a key role within our Service Department, acting as an important link between our customers and our operational teams. You will help ensure every customer interaction is smooth, efficient and reflective of the premium standards associated with the BMW and MINI brands.

What You'll Be Doing:

Managing inbound and outbound customer contact across phone, email and digital channels

Supporting customers with service, maintenance and repair enquiries

Coordinating appointments and workshop diaries to maximise convenience and efficiency

Keeping customers updated throughout their journey with clear, proactive communication

Working closely with Service Advisors, Workshop Co...