The Blood Drive Ambassador will provide excellent and enthusiastic customer service to enhance the

blood donor experience. You will engage with blood donors to promote blood donation and set the stage for a long-term commitment to regular blood donations. Finally, you will express gratitude and ensure each blood donor is sincerely thanked for their donation.

• Greet donors, explain the donation process as necessary and assist with initial intake and hand offs

through the blood donation process

• Direct donor to next step of donation or options for future donations if deferred.
• Model excellent customer service.
• Ensure blood donors have relevant information and that questions are answered appropriately while

creating a favorable impression of the blood donation process

• Provide customer service to donors in the Hospitality Area by ensuring that each donor is recognized for

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