Duty Manager – Guest Experience

Location: Albert's Schloss Birmingham

Salary: £35,000-39,000 per annum + up to 32% bonus per annum (paid quarterly)

At Albert's Schloss, we believe unforgettable guest experiences start with passionate people, brilliant energy, and operational excellence behind the scenes. We’re looking for a Duty Manager to focus on our Guest Experience; to lead the floor during peak service, champion hospitality standards, and help create exceptional moments for every guest who walks through our doors.

This role is perfect for someone who thrives in a fast‑paced hospitality environment, has experience managing guest experience, is a whizz at reports and data and loves leading teams from the front, taking pride in making venues run smoothly, safely, and successfully.

What You’ll Be Doing

As Duty Manager – Guest Experience, you’ll play a key role in delivering outstanding hospitality while supporti...