Elevate customer satisfaction as a Collision Consultant at Birchwood Collision Centre. Use your relationship-building skills to guide clients through repair processes from inquiry to follow-up.
This position reports to the Collision Centre Manager and is integral to ensuring a positive customer experience throughout the repair process. You will manage phone inquiries, assist walk-in customers, and ensure proper paperwork is completed for collision repair orders while maintaining high attention to detail.
Key Responsibilities:
• Build rapport and communicate repair needs to customers
• Manage phone inquiries and customer walk-ins effectively
• Complete necessary paperwork for collision repairs
• Follow up with clients to ensure satisfaction
• Collaborate with team members to enhance service quality
Requirements:
• Completed post-secondary education in Business or related field preferred
• Proven commitment to customer satisfaction
• Strong organizational...