Join Birchwood Collision Centre as a Collision Consultant and play a vital role in customer service excellence. Focus on managing customer inquiries and ensuring satisfaction during the repair process.
This full-time position reports to the Collision Centre Manager and is based in a collaborative environment from Monday to Friday, 8:00am - 5:00pm. Ideal candidates will be customer-focused and possess strong communication skills, enabling them to effectively manage repair orders. Professional growth and teamwork are cornerstones of this role.
Key Responsibilities:
• Communicate necessary repairs and their costs
• Assist customers with inquiries at all levels
• Maintain and complete required paperwork
• Foster positive customer relationships
• Conduct follow-ups for satisfaction assurance
Requirements:
• Commitment to customer satisfaction
• Strong relationship management capabilities
• Education in Business or related field preferred
• Detail-oriented...