Elevate customer satisfaction at Birchwood as a Service Consultant. This role focuses on efficient scheduling of services and open communication to ensure customer needs are met effectively.
Reporting directly to the Service Manager, the Service Consultant is essential for maintaining high satisfaction levels following vehicle purchases. Key responsibilities include managing repair schedules and utilizing advanced technologies to explain repairs to customers with varying technical understandings. The right candidate will be energetic and detail-oriented, dedicated to creating a customer-centric experience.
Key Responsibilities:
• Schedule and manage all service and repair appointments
• Communicate clearly to customers regarding repairs
• Maintain complete and accurate work orders and invoicing
• Collaborate effectively within a team environment
• Utilize technology for daily operational tasks
Requirements:
• Previous experience as a Service Consultant prefer...