Elevate customer support with Autodesk as a Technical Support Specialist for BIM 360. Engage in problem-solving and assist customers through phone, chat, and web interactions.
In this role, you will collaborate with a dynamic support team to address customer inquiries and provide effective solutions for Autodesk BIM 360 users. You will conduct webinars, share expertise, and foster a strong relationship with clients, enhancing their experience with our software. Your role will involve diligent monitoring and documentation of support cases for continuous improvement and knowledge sharing.
Key Responsibilities:
• Respond to BIM 360 support requests from Autodesk customers
• Prioritize critical issues and monitor service compliance
• Document interactions in the case management system
• Research and verify product defects for escalation
• Assist in knowledge base maintenance and development
Requirements:
• Bachelor’s degree or related field
• Minimum 2 years i...