Position Overview
Job Description
Role Overview
Experian Global Financial Services is looking for a Billing Supervisor to manage the daily operations of the billing team. You will use your expertise in billing processes to oversee team performance, ensure compliance with policies and regulations, and foster a positive and productive work environment. You will report directly to the North America Billing Manager.
Main Responsibilities
Team Leadership: Provide guidance to the billing team, ensuring accurate billing services and responses to queries.Process Management: Maintain billing systems and invoice logs with status updates, follow-up details, and other relevant information.Performance Management: Conduct regular one-on-one meetings with direct reports to review individual performance, provide developmental coaching, and promptly address employee relation issues.Reporting: Create reports and Indicators to support manag...