Description



Responsibilities:

• Communicate with customers by phone and other channels to address payment questions, discuss overdue balances, and support resolution of account issues.

• Review invoice payments for accuracy, apply funds to the appropriate customer accounts, and help ensure billing records remain current.

• Work with customers to establish practical repayment arrangements based on their financial circumstances and account status.

• Prepare and distribute regular account status updates, including reporting on delinquent balances and ongoing collection activity.

• Maintain assigned account records by updating customer information, documenting actions taken, and processing necessary record changes.

• Support specialized account handling activities such as bankruptcy-related cases, soft no-pay scheduling, and agency or customer service workflow requests.

• Coordinate account updates with ex...