Job Description:

A customer-oriented service representative to act as a liaison, provide product/services information and resolve any emerging problems that our clients might face with accuracy and efficiency particularly in billing assignments. Provides high-quality billing support services; managing customer billing cycle and resolving day-to-day billing enquiries, identify and raise disputes with electricity and gas distributors, liaising with internal and external stakeholders, providing insights and ideas for process improvements and reporting and data analysis.

Roles and Responsibilities:

• Generate / action daily activity reports
• Handles inbound and outbound / transferred calls
• Account management
• Monitors invoice run reports and action necessary accounts
• Ensure all customers are billed I a timely and efficient manner
• Send out notifications to customers for payments, overdue invoices, raising service o...