Giacom is the only provider of Comms, Cloud, Hardware, and Billing through one platform. Our platform connects technology resellers and service providers to the best IT, Comms and Cloud products and services so they can create brilliant technology solutions for UK businesses.

What You’ll Be Doing

• Leading the onboarding journey for new customers – from implementation and data migration to initial bill runs and system training.
• Providing expert advice and guidance on billing best practices, system configuration, and day‑to‑day use of the aBILLity platform.
• Supporting customers during their first billing cycles and helping them build confidence with the platform.
• Proactively identifying issues, suggesting improvements, and collaborating with internal teams to enhance the customer experience.
• Contributing to training resources, documentation, and service improvement initiatives that make a lasting impact.