Billing Account Associate

Cebu City | Onsite

Caldwell Communication



Job Description:

We are hiring Billing Account Associates to assist customers with billing concerns, payment inquiries, and account-related concerns while providing accurate and professional customer support.



Responsibilities:

• Handle billing and account inquiries via phone, chat, or email

• Assist customers with payments, billing adjustments, and account updates

• Explain charges, balances, and payment options clearly

• Document customer interactions and account updates accurately

• Escalate unresolved or complex billing concerns when necessary

• Maintain service quality, productivity, and customer satisfaction standards



Schedule & Training:

• Shifting schedules, including nights, weekends, and holidays

• Paid training on billing systems, tools, and company processes



Requirements: