Enhance your career with the Ontario College of Teachers as a Bilingual Service Desk Specialist. Support diverse users through effective IT troubleshooting and exceptional customer service.
This role encompasses providing crucial classroom and remote technical support while managing both routine and complex service requests. As an ideal candidate, you will bring at least three years of experience and a familiarity with service desk operations. Your bilingual proficiency will allow you to navigate and troubleshoot issues effectively in a dynamic environment.
Key Responsibilities:
• Manage service desk for hardware and software issues
• Document incidents and user support interactions
• Administer device and application support across platforms
• Troubleshoot network connections and peripheral devices
• Maintain communication tools and documentation resources
Requirements:
• Diploma in computer technology or similar field
• 3-5 years in service desk or deskt...