Join a dynamic technology company as a Bilingual Technical Support Specialist fluent in French and English. In this role, you'll troubleshoot and support customers in a fast-paced SaaS environment.
Our client is expanding internationally and seeks a motivated individual for their customer operations team. You will resolve technical issues, monitor systems, and assist with customer onboarding. This position suits proactive and analytical individuals who can manage multiple tasks effectively.
Key Responsibilities:
• Respond to and resolve customer support inquiries promptly
• Monitor systems and platform performance to identify disruptions
• Maintain clear documentation of incidents and resolutions
• Escalate complex issues to internal and vendor teams
• Provide updates on issue status to customers
Requirements:
• At least 1 year in technical support or help desk
• Experience with Microsoft Windows and hardware peripherals
• Familiarity with LAN/Wi-Fi net...