Join Manulife as a Bilingual Tax Operations Representative, delivering top-notch customer service in a hybrid work model. Engage effectively with clients in both French and English while addressing taxation inquiries.
As a key member of our Tax Operation team, you will leverage your customer service skills to handle communications with customers and advisors. Your role is essential in providing solutions for complex individual insurance taxation issues while meeting daily service goals. Work alongside a dynamic team that values collaboration and a proactive approach.
Key Responsibilities:
• Provide exceptional bilingual service via calls and emails
• Address customer inquiries and deliver proactive solutions
• Meet daily service level agreements with high accuracy
• Build positive relationships using emotional intelligence
• Support the Tax team with additional initiatives as assigned
Requirements:
• Minimum of 3 years in a fast-paced customer service role