**Req Number** 186397

Manages patient calls to the Health System's enterprise-wide centralized call center. Assists with appointment scheduling, messaging physicians (test results, clinical advice, medication request, etc.), and patient navigation to support Health System goals. Fulfills patient needs, resolves issues, and ensures patient satisfaction.

Job Responsibility

1.Interacts with patients and caregivers via phone to provide best-in-class patient experience through the Health System's centralized call center. Performs a variety of technical service/support duties that may require practical or specialized knowledge.

2.Respond to inbound and outbound patient calls related to scheduling, messages to physician (test results, clinical advice, medication request, ect.), and other patient requests.

3.Follows standard escalation process for patients experiencing clinically urgent issues.

4.Escalates questions, problems, and signific...