TEKsystems is hiring for a Bilingual Service Desk Analyst to support their client's end users in a fast-paced, enterprise environment. This role sits 100% onsite in Oshkosh, WI, offering a great opportunity to gain experience and exposure to enterprise IT support.
What You’ll Be Doing:

+ Provide first-level support to end users via phone, email, and chat

+ Troubleshoot common IT issues including login problems, password resets, hardware/software issues, and basic Windows support

+ Create, document, and manage tickets using a ticketing system (ServiceNow)

+ Escalate issues that cannot be resolved remotely and partner with internal IT teams as needed

+ Serve as hands-on support at the site when required

+ Deliver strong customer service and clear communication with end users

Technologies You’ll Work With:

+ Windows 10 & 11

+ Office 365 (Outlook, Teams, OneDrive, etc.)

+ Active Directory