We are seeking a bilingual Service Desk Analyst to join a growing Help Desk team supporting a large, enterprise environment. This is a 12+ month contract opportunity with strong potential for extension or full-time conversion. This role is ideal for an entry-level to intermediate IT professional looking to gain hands-on experience in a high-volume, enterprise support environment while developing technical and customer service skills.
Schedule

+ Shift: Sunday – Thursday, 9:00 AM – 6:00 PM

+ Training Schedule: Monday – Friday, 8:00 AM – 5:00 PM

+ Work Environment: Onsite (with potential hybrid flexibility based on performance after onboarding)

Key Responsibilities

+ Provide Tier 1 technical support to end users via phone, email, and chat

+ Troubleshoot and resolve issues related to:

+ Microsoft 365 (O365)

+ Active Directory

+ Windows 11 environment

+ Hardware/software break-fix

+ Access ...