Shape customer relations at Martin Brower as a Bilingual Restaurant Experience Advisor. Build trust and facilitate communication with restaurant owners, ensuring seamless operations and engagement.
This role emphasizes collaboration and support between Martin Brower and restaurant management. A successful candidate will utilize their hospitality experience and interpersonal skills to educate customers on policies and new initiatives. You'll oversee restaurant openings while tracking customer satisfaction metrics to drive performance improvements.
Key Responsibilities:
• Engage restaurant owners through professional representation
• Educate on new policies and assist with escalations
• Analyze customer satisfaction surveys for actionable insights
• Facilitate Restaurant Experience Meetings to boost KPIs
• Support internal teams with training and onboarding sessions
Requirements:
• Post-Secondary education in business or related field
• Minimum 3 years in ho...