Position Summary
The Customer Care Representative is responsible for providing exceptional customer service through inbound and outbound calls, email, and webchat interactions. The ideal candidate will assist customers with order inquiries, product information, billing concerns, returns, and overall order management while maintaining professionalism and efficiency.
Key Responsibilities
Provide excellent customer service through phone, email, chat, and social channels.
Assist customers with order inquiries, returns, billing questions, and product information.
Accurately enter customer and order information into internal systems.
Resolve customer concerns professionally and escalate issues when necessary.
Maintain records of customer interactions and actions taken.
Identify opportunities to improve customer satisfaction and support sales initiatives.
Collaborate with team members and supervisors to ensure smooth operations.
Qualifications
Stron...