Lead a passionate team in delivering exceptional travel services at American Express Travel & Concierge. This bilingual Manager role focuses on driving team performance and enhancing customer experiences.
In the Canadian operations of American Express Travel & Concierge, you'll guide Team Leaders and Travel Consultants to create unforgettable travel journeys for Premium Card Members. Your leadership and coaching will inspire your team to achieve goals while fostering a culture centered around colleague well-being and engagement.
Key Responsibilities:
• Inspire Team Leaders with outstanding coaching and support
• Establish a culture of ongoing feedback and colleague well-being
• Transform customer experience with tailored concierge solutions
• Engage teams to boost personal growth and collaboration
• Implement creative solutions to enhance customer access
Requirements:
• Minimum 3 years of leadership experience
• Fluent in French, both written and spoken