Be an integral part of CMHC as a Bilingual Level 2 Support Analyst focused on End User Computing. This role combines hybrid work with advanced technical support skills.
In the Infrastructure and Operations Team at CMHC, you will provide exceptional Level 2 support for complex end user computing issues. Your expertise will ensure seamless productivity across devices, from Windows 11 desktops to smart meeting room technology. You'll also be responsible for creating technical documentation and mentoring junior staff.
Key Responsibilities:
• Deliver Level 2 support for devices including laptops and printers
• Resolve complex operating system and firmware issues
• Facilitate support for meeting room collaboration technologies
• Manage IT incidents using ServiceNow effectively
• Develop knowledge base articles for recurring problems
Requirements:
• Bachelor's degree in a relevant field
• Minimum 3 years in IT support within an enterprise
• Strong knowledge of...