What is the opportunity?

Apply your investigative abilities and take ownership to resolve issues, ensuring operational risk mitigation and compliance are achieved. Your communication skills will serve you here, as you will be the referral point for other team members, to deliver a seamless, simpler, fast, and better client experience. You will foster collaboration within your team and convergence across partners to support RBC’s One Client, One Bank vision.

What will you do?

• Responsible for fulfillment and/or servicing of complex client transactions, as it relates to bankruptcies, consumer proposals and credit counseling services files.
• Apply sound judgment and provide approval, decline or negotiation of bankruptcy, consumer proposal and credit counseling services.
• Field calls from clients and industry professionals.
• Complete risk reports and ensure a balance between customer service and b...