**Description**
At Percepta, we deliver award-winning services for every stage of the automotive and mobility customer journey. As a **Bilingual French Customer Service Representative (supporting Volvo Car USA)** working in **Mahwah, NJ** , you’ll become part of a community that values your success, supports your career growth, and celebrates your contributions.
**What You’ll Be Doing**
The **Bilingual French Customer Service Representative** provides world-class customer service by dispatching tows and roadside providers to customers, resolving customer complaints, and addressing questions regarding their vehicles. The representative also presents Volvo Car USA to its owners in a professional, caring manner.
**During a Typical Day, You’ll**
+ Coordinate towing and roadside services for owners
+ Provide the highest level of customer support through omnichannel solutions (voice calls, emails, chat, and SMS)
+ Answer questions for Volvo Car owners and prospects ...