Position Overview
The Role
This position is responsible for contributing to the MCAP's Servicing team, you will assist clients with any questions in regards to MCAP products and services while maintaining the highest level of service and complying with policies, practices and procedures.
Promote and assist clients with any questions in regards to MCAP products and services through multiple channels (inbound calls, outbound calls, email)Analyze and interpret customer inquiries through well thought out judgments, decision-making skills and product knowledgeResolve disputes received from clients through creative means and ownershipHandle multiple priorities in an ever-changing work environmentProvide creative solutions backed by sound decision-makingAdapt to the changing priorities of a fast-paced work environmentFulfill customer expectations while complying with policies, practices and proceduresContribute to th...