Take on the crucial role of Bilingual Finance Case Assessment Officer in a national not-for-profit organization dedicated to fair financial dispute resolution. This role requires onsite work initially, transitioning to a hybrid arrangement.
As the first contact for consumers, you will handle inquiries, assess complaints, and prepare cases for investigation while ensuring communication clarity in both English and French. The position demands strong organizational skills and ethical judgment to uphold the organization's values of integrity and fairness. You'll also participate in collaborative efforts to enhance the service provided to the public.
Key Responsibilities:
• Answer inquiries via phone and email from consumers and firms
• Evaluate case compliance with organizational mandates
• Summarize cases for internal review and action
• Prepare documentation and communicate findings clearly
• Contribute to employee training and stakeholder events
Requirements:
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